:root{font-family:Inter,system-ui,Avenir,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:400;color:#1a1d29;background-color:#eef1f8;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}@font-face{font-family:Circular;src:url(/postventa/fonts/CircularStd-Bold.woff2) format("woff2");font-weight:700;font-style:normal;font-display:swap}:root{--color-primary: #490e6f;--color-primary-hover: #3a0b59;--color-secondary: #ff5800}.app-shell{min-height:100vh;display:flex;flex-direction:column;align-items:center;padding:40px 16px;background:linear-gradient(180deg,#f4f6fb,#eef1f8)}.app-header{text-align:center;margin-bottom:32px}.brand-bar{display:flex;align-items:center;justify-content:center;gap:8px;margin-bottom:16px}.brand-logo{width:32px;height:32px;border-radius:8px}.brand-name{font-size:15px;font-weight:700;letter-spacing:.08em;color:var(--color-primary);text-transform:uppercase}.app-header h1{font-family:Circular,-apple-system,Helvetica Neue,Arial,sans-serif;font-size:32px;font-weight:700;color:#1a1d29;margin:0 0 10px}.app-header p{color:#626878;margin:0;line-height:1.6;max-width:480px}.wizard-card{width:100%;max-width:560px;background:#fff;border-radius:16px;box-shadow:0 8px 30px #14142b14;padding:32px}.step-circles{display:flex;align-items:flex-start;margin-bottom:20px}.step-circle-wrap{display:flex;flex-direction:column;align-items:center;gap:6px;width:64px;flex-shrink:0}.step-circle{width:32px;height:32px;border-radius:50%;border:2px solid #d0d3de;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#8a8f9c;background:#fff}.step-circle-wrap.current .step-circle,.step-circle-wrap.done .step-circle{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.step-circle-label{font-size:10px;color:#8a8f9c;white-space:nowrap;text-align:center}.step-circle-wrap.current .step-circle-label{color:var(--color-primary);font-weight:600}.step-line{flex:1;height:2px;background:#e1e4ee;margin-top:15px;min-width:8px}.step-line.done{background:var(--color-primary)}.paso-label{font-size:12px;font-weight:700;color:var(--color-secondary);letter-spacing:.04em;text-transform:uppercase;margin:0 0 6px}.step h2{font-size:20px;margin:0 0 6px;color:#1a1d29}.step-desc{font-size:14px;color:#626878;margin:0 0 20px;line-height:1.5}.option-grid{display:grid;gap:12px;margin-bottom:12px}.option-card{padding:14px 16px;border:1.5px solid #e1e4ee;border-radius:10px;background:#fff;text-align:left;font-size:15px;color:#333;cursor:pointer;transition:all .15s ease}.option-card:hover{border-color:var(--color-primary);background:#f9f5fd}.option-card.selected{border-color:var(--color-primary);background:#f3eafa}.option-card--role{display:flex;align-items:center;gap:12px}.option-icon{width:40px;height:40px;border-radius:10px;background:#f3f4f6;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#9ca3af;transition:background .15s,color .15s}.option-text{flex:1}.option-title{font-size:15px;font-weight:600;color:#1a1d29;transition:color .15s}.option-desc{font-size:13px;color:#8a8f9c;margin-top:2px;transition:color .15s}.option-radio{width:20px;height:20px;border-radius:50%;border:2px solid #d0d3de;flex-shrink:0;display:flex;align-items:center;justify-content:center;transition:all .15s ease}.option-radio-dot{width:8px;height:8px;border-radius:50%;background:#fff}.option-card--role.selected{border-color:var(--color-primary);background:#f9f5fd}.option-card--role.selected .option-icon{background:#ede0f7;color:var(--color-primary)}.option-card--role.selected .option-title{color:var(--color-primary)}.option-card--role.selected .option-desc{color:#7c3aad}.option-card--role.selected .option-radio{border-color:var(--color-primary);background:var(--color-primary)}.field-label{display:block;font-size:13px;font-weight:600;color:#4a4f5e;margin:16px 0 6px}.input,.select,.textarea{width:100%;padding:12px 14px;border:1.5px solid #e1e4ee;border-radius:10px;font-size:15px;background:#fff;color:#1a1d29;box-sizing:border-box}.select.filled{border-color:var(--color-secondary)}.input:focus,.select:focus,.textarea:focus{outline:none;border-color:var(--color-secondary)}.textarea{resize:vertical;font-family:inherit}.error{color:#e5484d;font-size:13px;margin:6px 0 0}.success{color:#30a46c;font-size:13px;margin:6px 0 0}.hint{color:#8a8f9c;font-size:13px;margin:6px 0 0}.file-list{list-style:none;padding:0;margin:10px 0 0;display:flex;flex-direction:column;gap:6px}.file-list li{display:flex;justify-content:space-between;align-items:center;background:#f8f9ff;border:1px solid #e1e4ee;border-radius:8px;padding:8px 12px;font-size:13px;color:#4a4f5e}.file-remove{border:none;background:none;color:#e5484d;font-size:12px;font-weight:600;cursor:pointer}.priority-badge{display:inline-block;margin-top:20px;padding:8px 16px;border-radius:999px;color:#fff;font-weight:700;font-size:13px;letter-spacing:.02em}.summary-list{margin:0}.summary-list dt{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:#8a8f9c;margin-top:14px}.summary-list dd{margin:4px 0 0;font-size:15px;color:#1a1d29}.nav-buttons{display:flex;gap:12px;margin-top:28px}.btn-primary,.btn-secondary{padding:12px 24px;border-radius:10px;font-size:15px;font-weight:600;cursor:pointer;border:none}.btn-primary{background:var(--color-primary);color:#fff;flex:1}.btn-primary:hover{background:var(--color-primary-hover)}.btn-primary:disabled{background:#b39fc4;cursor:not-allowed}.btn-secondary{background:transparent;color:#4a4f5e;border:1.5px solid #d0d3de}.btn-secondary:disabled{opacity:.4;cursor:not-allowed}.success-screen{text-align:center;padding:20px 0}.success-screen .btn-primary{margin-top:28px}.ticket-number{margin-top:20px;display:inline-block;padding:10px 20px;border-radius:10px;background:#f3e9f9;color:var(--color-primary);font-weight:700;font-size:15px;letter-spacing:.02em}.loading-dots{display:flex;align-items:center;gap:6px;margin-top:14px}.loading-dots span{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--color-primary);animation:dot-bounce 1.2s ease-in-out infinite;opacity:.4}.loading-dots span:nth-child(2){animation-delay:.2s}.loading-dots span:nth-child(3){animation-delay:.4s}@keyframes dot-bounce{0%,80%,to{transform:scale(.7);opacity:.3}40%{transform:scale(1.1);opacity:1}}.unit-dropdown{position:absolute;top:calc(100% + 4px);left:0;right:0;background:#fff;border:1.5px solid #e1e4ee;border-radius:10px;box-shadow:0 4px 16px #14142b1a;list-style:none;padding:4px;margin:0;z-index:20;max-height:200px;overflow-y:auto}.unit-option{padding:10px 12px;font-size:14px;color:#1a1d29;border-radius:7px;cursor:pointer}.unit-option:hover{background:#f3e9f9;color:var(--color-primary)}.faq-accordion{width:100%;max-width:560px;margin-top:20px}.faq-title{font-size:15px;font-weight:700;color:#1a1d29;margin:0 0 10px}.faq-item{background:#fff;border:1.5px solid #e1e4ee;border-radius:10px;margin-bottom:10px;overflow:hidden}.faq-item summary{padding:14px 16px;font-size:14px;font-weight:600;color:var(--color-primary);cursor:pointer;list-style:none}.faq-item summary::-webkit-details-marker{display:none}.faq-item summary:before{content:"+";display:inline-block;width:16px;color:var(--color-secondary);font-weight:700}.faq-item[open] summary:before{content:"−"}.faq-item summary:hover{background:#fff6f0}.faq-body{padding:0 16px 16px 32px;font-size:13px;line-height:1.6;color:#4a4f5e}.faq-body p{margin:0 0 10px}.faq-body ul{margin:0;padding-left:18px;display:flex;flex-direction:column;gap:8px}@media (max-height: 920px) and (max-width: 767px){.app-shell{padding:16px}.app-header{margin-bottom:14px}.brand-bar{margin-bottom:8px}.app-header h1{font-size:24px;margin-bottom:0}.app-header p{display:none}.wizard-card{padding:20px}.step-circles{margin-bottom:12px}.paso-label{margin:0 0 2px}.step h2{font-size:18px;margin:0 0 4px}.step-desc{font-size:13px;margin:0 0 12px}.option-card{padding:10px 14px}.option-icon{width:34px;height:34px}.option-grid{gap:8px;margin-bottom:8px}.estado-widget{margin-top:10px;padding:9px 14px;font-size:13px}.nav-buttons{margin-top:16px}}@media (max-height: 920px) and (min-width: 768px){.app-shell{padding:24px 16px}.app-header{margin-bottom:20px}.brand-bar{margin-bottom:10px}.app-header h1{font-size:26px;margin-bottom:6px}.wizard-card{padding:24px}.step-circles{margin-bottom:14px}.paso-label,.step h2{margin:0 0 4px}.step-desc{margin:0 0 14px}.option-card{padding:11px 14px}.option-icon{width:36px;height:36px}.option-grid{gap:8px;margin-bottom:8px}.estado-widget{margin-top:12px;padding:10px 14px}.nav-buttons{margin-top:20px}}@media (max-height: 699px){.app-shell{padding:10px 16px}.app-header{margin-bottom:10px}.brand-bar{margin-bottom:4px}.app-header h1{font-size:20px;margin-bottom:0}.app-header p{display:none}.wizard-card{padding:16px}.step-circles{margin-bottom:8px}.paso-label{margin:0 0 2px;font-size:11px}.step h2{font-size:17px;margin:0 0 2px}.step-desc{font-size:13px;margin:0 0 8px}.option-card{padding:8px 12px}.option-icon{width:30px;height:30px;border-radius:8px}.option-title{font-size:14px}.option-grid{gap:6px;margin-bottom:6px}.estado-widget{margin-top:8px;padding:7px 12px;font-size:13px}.nav-buttons{margin-top:12px}.btn-primary,.btn-secondary{padding:9px 20px;font-size:14px}}.estado-widget{display:flex;align-items:center;gap:8px;margin-top:20px;padding:10px 14px;border:1.5px dashed #d0d3de;border-radius:10px;background:transparent;color:#6b7280;font-size:13px;text-decoration:none;transition:background .15s,border-color .15s}.estado-widget:hover{background:#f9f5fd;border-color:#c9b8e0}.estado-widget svg{flex-shrink:0;color:#9ca3af}.estado-widget-link{color:var(--color-primary);font-weight:500}.estado-page{width:100%;max-width:480px;display:flex;flex-direction:column;gap:20px}.estado-subtitulo{color:#626878;font-size:15px;text-align:center;margin:-8px 0 4px}.estado-search-box{background:#fff;border-radius:16px;padding:24px;box-shadow:0 2px 12px #490e6f12;display:flex;flex-direction:column;gap:0}.estado-search-box h2{font-size:18px;font-weight:700;color:#1a1d29;margin:0 0 6px}.estado-search-desc{font-size:14px;color:#6b7280;margin:0 0 16px}.estado-search-label{font-size:12px;font-weight:600;color:#374151;margin-bottom:6px;letter-spacing:.02em}.estado-search-box .input{width:100%;box-sizing:border-box}.estado-search-helper{font-size:12px;color:#9ca3af;margin:6px 0 0;line-height:1.5}.estado-search-box .error{margin:6px 0 0}.estado-search-btn{width:100%;margin-top:16px}.estado-resultado{display:flex;flex-direction:column;gap:16px}.estado-cliente-header{display:flex;align-items:center;gap:14px;background:#fff;border-radius:14px;padding:16px 20px;box-shadow:0 2px 8px #490e6f0f}.cliente-avatar{width:44px;height:44px;border-radius:50%;background:#490e6f;color:#fff;font-weight:700;font-size:15px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.cliente-info{flex:1;min-width:0}.cliente-nombre-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.cliente-nombre{font-weight:700;font-size:15px}.cliente-rol-badge{font-size:11px;font-weight:700;padding:2px 9px;border-radius:20px;background:#dcfce7;color:#166534;letter-spacing:.04em}.cliente-detalle{font-size:13px;color:#6b7280;margin-top:2px}.caso-stats-row{display:flex;gap:12px}.caso-stat{flex:1;background:#fff;border-radius:12px;padding:14px 10px;text-align:center;box-shadow:0 2px 8px #490e6f0f;display:flex;flex-direction:column;gap:4px}.caso-stat-num{font-size:26px;font-weight:800;color:#1a1d29;line-height:1}.caso-stat-label{font-size:11px;color:#6b7280;font-weight:500}.caso-stat--proceso .caso-stat-num{color:#f59e0b}.caso-stat--resuelto .caso-stat-num{color:#22c55e}.caso-card{background:#fff;border-radius:14px;padding:20px;border-left:4px solid #e5e7eb;box-shadow:0 2px 8px #490e6f0f;display:flex;flex-direction:column;gap:12px}.caso-card--proceso{border-left-color:#f59e0b}.caso-card--resuelto{border-left-color:#22c55e}.caso-card--critica{border-left-color:#ef4444}.caso-card--media{border-left-color:#f59e0b}.caso-card--baja{border-left-color:#22c55e}.caso-card-header{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}.caso-badge{font-size:11px;font-weight:700;padding:3px 10px;border-radius:20px;letter-spacing:.04em}.caso-badge--proceso{background:#fef3c7;color:#92400e}.caso-badge--resuelto{background:#dcfce7;color:#166534}.caso-badge--critica{background:#fee2e2;color:#991b1b}.caso-badge--media{background:#fef3c7;color:#92400e}.caso-badge--baja{background:#dcfce7;color:#166534}.caso-badge--caso-en-proceso{background:#dbeafe;color:#1e40af}.caso-badge--caso-resuelto{background:#dcfce7;color:#166534}.caso-badge--caso-pendiente{background:#f3f4f6;color:#6b7280}.caso-id{font-size:12px;color:#9ca3af}.caso-categoria{font-size:12px;color:#6b7280;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.caso-estado-badge{font-size:11px;font-weight:700;padding:3px 10px;border-radius:20px;letter-spacing:.04em;background:#f3f4f6;color:#374151}.caso-estado-badge--en_revision{background:#dbeafe;color:#1e40af}.caso-estado-badge--en_reparacion{background:#fef3c7;color:#92400e}.caso-estado-badge--por_validar{background:#f3e8ff;color:#6b21a8}.caso-estado-badge--cerrado{background:#dcfce7;color:#166534}.caso-estado-badge--rechazado{background:#fee2e2;color:#991b1b}.caso-estado-badge-primary{font-size:11px;font-weight:800;padding:4px 12px;border-radius:20px;letter-spacing:.06em;background:#fef3c7;color:#92400e}.caso-estado-badge-primary--ingresado{background:#f3f4f6;color:#374151}.caso-estado-badge-primary--en_revision{background:#dbeafe;color:#1e40af}.caso-estado-badge-primary--en_reparacion{background:#fef3c7;color:#92400e}.caso-estado-badge-primary--por_validar{background:#f3e8ff;color:#6b21a8}.caso-estado-badge-primary--cerrado{background:#dcfce7;color:#166534}.caso-estado-badge-primary--rechazado{background:#fee2e2;color:#991b1b}.caso-fotos{display:flex;gap:8px;flex-wrap:wrap}.caso-foto-thumb{width:72px;height:72px;border-radius:8px;overflow:hidden;border:1.5px solid #e5e7eb;display:block}.caso-foto-thumb img{width:100%;height:100%;object-fit:cover}.obs-contador{font-size:13px;color:#6b7280;font-weight:600}.crono-vacio{font-size:13px;color:#9ca3af;text-align:center;padding:8px 0}.caso-problema{font-weight:700;font-size:15px;color:#1a1d29}.caso-meta{font-size:13px;color:#6b7280}.caso-proximo-paso{display:flex;align-items:center;gap:6px;font-size:13px;color:#1e40af;font-weight:500}.stepper{display:flex;align-items:flex-start;gap:0}.stepper-item{display:flex;flex-direction:column;align-items:center;flex:1;position:relative}.stepper-circle{width:26px;height:26px;border-radius:50%;background:#e5e7eb;color:#9ca3af;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;position:relative;z-index:1}.stepper-item.done .stepper-circle{background:#22c55e;color:#fff}.stepper-item.active .stepper-circle{background:#f59e0b;color:#fff}.stepper-label{font-size:10px;color:#9ca3af;margin-top:5px;text-align:center;line-height:1.2;white-space:nowrap}.stepper-item.done .stepper-label{color:#22c55e;font-weight:600}.stepper-item.active .stepper-label{color:#f59e0b;font-weight:700}.stepper-line{position:absolute;top:13px;left:calc(50% + 13px);right:calc(-50% + 13px);height:2px;background:#e5e7eb;z-index:0}.stepper-line.done{background:#22c55e}.caso-ejecutivo{display:flex;align-items:center;gap:10px;font-size:14px}.ejecutivo-avatar{width:32px;height:32px;border-radius:50%;background:#1e40af;color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.ejecutivo-contactar{margin-left:auto;display:flex;align-items:center;gap:5px;font-size:13px;font-weight:600;color:#16a34a;text-decoration:none;padding:5px 12px;border:1.5px solid #22c55e;border-radius:20px}.caso-resuelto-info{display:flex;flex-direction:column;gap:6px}.caso-estrellas{display:flex;align-items:center;gap:4px;font-size:18px}.caso-fecha-res{font-size:12px;color:#6b7280;margin-left:8px}.caso-reapertura{font-size:13px;color:#6b7280}.link-rojo{color:#ef4444;text-decoration:underline}.btn-detalle{background:none;border:1.5px solid #e5e7eb;border-radius:8px;padding:10px;font-size:14px;color:#374151;cursor:pointer;width:100%;transition:background .15s}.btn-detalle:hover{background:#f9f5fd;border-color:var(--color-primary)}.caso-detalle{display:flex;flex-direction:column;gap:14px;border-top:1px solid #f3f4f6;padding-top:14px}.detalle-filas{display:flex;flex-direction:column;gap:0}.detalle-fila{display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid #f3f4f6;font-size:13px}.detalle-fila:last-child{border-bottom:none}.detalle-label{color:#6b7280}.detalle-valor{color:#111827;font-weight:500;text-align:right}.cronologia{display:flex;flex-direction:column;gap:8px}.cronologia strong{font-size:13px;color:#374151;display:block;margin-bottom:4px}.crono-item{display:flex;gap:12px;font-size:13px}.crono-fecha{color:#1e40af;font-weight:600;min-width:36px}.crono-texto{color:#374151}.cronologia-v2{display:flex;flex-direction:column}.cronologia-titulo{font-size:11px;font-weight:700;color:#9ca3af;letter-spacing:.06em;text-transform:uppercase;margin:0 0 12px}.crono-row{display:flex;gap:12px}.crono-left{display:flex;flex-direction:column;align-items:center;width:12px;flex-shrink:0;margin-top:3px}.crono-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}.crono-dot--gris{background:#9ca3af}.crono-dot--azul{background:#3b82f6}.crono-dot--naranja{background:#f59e0b}.crono-dot--verde{background:#22c55e}.crono-dot--rojo{background:#ef4444}.crono-line{width:1.5px;flex:1;background:#e5e7eb;margin:4px 0;min-height:12px}.crono-content{flex:1;padding-bottom:14px}.crono-row:last-child .crono-content{padding-bottom:0}.crono-header{display:flex;align-items:center;gap:6px;margin:0 0 2px}.crono-fecha-v2{font-size:12px;color:#9ca3af}.crono-estado-label{font-size:12px;font-weight:600}.crono-label--gris{color:#6b7280}.crono-label--azul{color:#2563eb}.crono-label--naranja{color:#d97706}.crono-label--verde{color:#16a34a}.crono-label--rojo{color:#dc2626}.crono-desc{font-size:13px;color:#374151;margin:0}.caso-reapertura-strip{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:#fffbeb;border:1px solid #fde68a;border-radius:8px;padding:10px 14px;font-size:13px;color:#92400e}.caso-reapertura-strip .link-rojo{font-weight:500}.ejecutivo-info{display:flex;flex-direction:column}.ejecutivo-nombre{font-size:13px;font-weight:500;color:#1a1d29}.ejecutivo-rol{font-size:11px;color:#9ca3af}.caso-whatsapp{display:flex;align-items:center;gap:8px;background:#f0fdf4;border:1.5px solid #22c55e;border-radius:10px;padding:12px 16px;color:#166534;font-size:14px;font-weight:500;text-decoration:none}.estado-footer{display:flex;flex-direction:column;align-items:center;gap:12px;text-align:center;background:#fff;border-radius:14px;padding:20px;font-size:14px;color:#6b7280;box-shadow:0 2px 8px #490e6f0f}.btn-outline-full{display:block;width:100%;padding:12px 24px;border-radius:10px;font-size:15px;font-weight:700;cursor:pointer;text-align:center;text-decoration:none;border:2px solid var(--color-primary);color:var(--color-primary);background:transparent;box-sizing:border-box;transition:background .15s}.btn-outline-full:hover{background:#f9f5fd}.faq-body strong{color:#1a1d29}